If an Employee Expresses Organizationally Desired Emotions During Interpersonal Transactions

question 70

Multiple Choice

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions) , then it is known as ________.

• A) emotional labor
• B) negative affect
• C) positive affect
• D) emotional intelligence
• E) deviant behavior

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Definitions:

Missouri

A state located in the Midwestern United States, known for its diverse geography ranging from the Ozark Mountains to the Mississippi River plains.

Chrysler Building

An iconic art deco skyscraper in New York City, notable for its terraced crown and stainless steel spire, once the world's tallest building upon its completion in 1930.

Art Deco

Descended from Art Nouveau, this movement of the 1920s and 1930s sought to upgrade industrial design as a “fine art” and to work new materials into decorative patterns that could be either machined or handcrafted. Characterized by streamlined, elongated, and symmetrical design.

William Van Alen

An American architect best known for designing the Chrysler Building in New York City, a classic example of Art Deco architecture.