Which of the Following Is Not Considered a Key Quality

question 25

Multiple Choice

Which of the following is not considered a key quality of an employee in a customer-responsive culture?

• A) friendly and courteous
• B) accessible
• C) knowledgeable
• D) good computer skills
• E) willing to do what's necessary to please the customer

---

Definitions:

Personality Psychologist

A psychologist who studies variations in behavior, thinking, and emotion among individuals, focusing on traits and patterns that differentiate one person from another.

Cognitive Psychologist

A specialist in psychology who studies mental processes such as perception, memory, thinking, problem-solving, and language.

Organizational Psychologist

A professional who applies psychological theories and principles to organizations, focusing on improving workplace productivity, and the mental health of employees.

Testable Prediction

A hypothesis or forecast that can be verified through experimentation or observation.