Which of the Following Is Not Considered a Key Quality

question 25

Multiple Choice

Which of the following is not considered a key quality of an employee in a customer-responsive culture?

• A) friendly and courteous
• B) accessible
• C) knowledgeable
• D) good computer skills
• E) willing to do what's necessary to please the customer

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Definitions:

Post-purchase Dissonance

The feeling of regret, doubt, or anxiety that a consumer may experience after making a significant purchase, fearing that they may have made the wrong choice.

Product Needs

The specific features, benefits, and solutions that customers seek in a product to satisfy certain requirements or solve problems.

Unconscious Need Level

The level at which people do not know why they buy a product.

Perceptive Observations

The act of keenly and accurately noting and interpreting subtle details or changes, often critical in understanding context or behaviors in various fields like psychology, sales, and research.