The Team Selected to Redesign Your Company's Online Ordering Process

question 39

Multiple Choice

The team selected to redesign your company's online ordering process is meeting. Sung, who is leading today's meeting, knows that at last week's meeting Denton tended to interrupt other team members and to monopolize the conversation. Anna, on the other hand, contributed very little, even when her body language indicated that she was unhappy with a comment or decision. Which of the following is probably the best strategy for Sung to use as he leads the meeting?

• A)Ask all members to contribute their ideas in a specific order.
• B)Make almost constant eye contact with Denton so that he knows you are paying attention to him even when he isn't speaking.
• C)Wait until Denton interrupts and then reprimand him for not waiting his turn.
• D)Make group members take responsibility for ensuring that everybody has an equal voice in the meeting.

Discuss the factors contributing to resistance to change in organizations and strategies to promote resilience.

Understand the concept of the person-in-situation schema and its significance in organizing knowledge about events.

Recognize how personal perceptions can vary despite exposure to the same information.

Comprehend the impact of novelty, context, and individual differences on perception.

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Definitions:

Global Crisis

A widespread and significant event that negatively affects societies and economies around the world.

Adapt

To make suitable adjustments to fit new conditions or a different environment.

Intended Readers

Refers to the specific group of people or audience for whom a piece of writing or message is specifically targeted or directed.

Message

A piece of communication or information conveyed from one person or group to another.