Two Keys to Improving Service Quality Are

question 9

Multiple Choice

Two keys to improving service quality are:

• A) training and empowerment.
• B) JIT delivery and supply chain management.
• C) appraisals and rewards.
• D) monitoring and control.
• E) positive and negative reinforcement.

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Definitions:

Small Screens

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Active Voice

A grammatical voice where the subject performs the action denoted by the verb, making sentences clearer and more direct.

Passive Voice

A grammatical construction where the subject of a sentence is the recipient of an action rather than the performer.

Credibility

The quality of being trusted and believed in, often based on a reputation for honesty and reliability.