Which of the Following Statements About Customer Value Is True

question 150

Multiple Choice

Which of the following statements about customer value is True?

• A) Building relationships with customers means providing customer value before, but not after the purchase of a product or service.
• B) Retaining current customers is usually less costly than taking customers away from a competitor.
• C) A firm's advertising department cannot be expected to develop ads to convince a customer to buy from the firm more than once.
• D) People in the organization who are not in the sales or customer service areas should never be called upon to help resolve a customer's problem.
• E) None of these statements is True.

---

Definitions:

Obese

A medical condition characterized by excess body fat that presents significant health risks, including diabetes, heart disease, and various types of cancer.

Linguistically Linked

Having a connection or relationship through language, often referring to how different languages or dialects can influence one another or how language ties individuals to cultural identities.

Cultural Connections

The relationships, shared experiences, or commonalities between different cultures that facilitate understanding and interaction.

Fava Beans

A type of legume that is cultivated for its large, edible seeds, enjoyed in many cuisines around the world for their nutritional value.