Customers Shop Longer When a Positive Employee Laughs or Smiles

question 41

Multiple Choice

Customers shop longer when a positive employee laughs or smiles at them, making them feel happy. This passing of emotions to customers is called ________.

• A) emotional contagion
• B) positivity offset
• C) cognitive dissonance
• D) framing effect
• E) bandwagon effect

Understand the correlation between people-centered practices and organizational outcomes.

Understand the various sedimentary resources and their importance.

Identify the environmental significance of features preserved in sedimentary rocks.

Interpret past environmental conditions based on sedimentary sequences and structures.

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Definitions:

Denied a Promotion

When an individual is not allowed or given the opportunity to advance to a higher position or rank.

Face-To-Face

Direct interaction between two or more people in the same physical space.

Written Memos

Brief written messages, typically used within an organization to communicate information, directives, or updates.

Important Instructions

Critical or necessary directions or orders that need to be followed.