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One Suggestion for Determining What Customer Service Factors to Measure

question 1

True/False

One suggestion for determining what customer service factors to measure is for firms to choose those aspects of customer service that they believe are most important.


Definitions:

Self-actualization

A concept in psychology representing the realization or fulfillment of one's talents and potentialities, especially considered as a drive or need present in everyone.

Needs-hierarchy Theory

A psychological theory proposed by Abraham Maslow that categorizes human needs into a hierarchical structure, from basic physiological needs to self-actualization.

Maslow

Abraham Maslow was an American psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.

Maslow

Refers to Abraham Maslow, an American psychologist who developed the hierarchy of needs theory, emphasizing the importance of self-actualization.

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