Which of the Following Is a Customer Satisfaction Measure of the Overall

question 104

Multiple Choice

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

• A) the ratio of personnel staff to employee population
• B) the percentage of employees receiving tuition refunds
• C) per capita (average)merit increases
• D) the working relationship between organizations and HRM department
• E) the turnover rate

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Definitions:

Effectiveness

The degree to which something is successful in producing a desired result; efficiency.

Client System

In social work, this term refers to the individual, family, group, or community that is seeking help or services.

Termination Phase

In counseling and therapy, it refers to the final stage of the client-professional relationship where therapy goals have been met and the relationship is ended.

Planned Change Process

A systematic approach designed to transition individuals, teams, and organizations from a current state to a desired future state.