When You Sell, You Should Always Listen Carefully to Customer

question 38

Multiple Choice

When you sell, you should always listen carefully to customer complaints because ________.

• A) They provide invaluable information about how to improve the product or service
• B) Customers are happier when you listen to them
• C) Customers will get upset
• D) It's better to have customers complain to you than to other people
• E) All of the above

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Definitions:

Deferred Tax Implications

The financial effects on future tax payments or receipts due to temporary differences between the book value and tax base of assets and liabilities.

Issued Shares

Shares that have been allocated to shareholders by a company, representing ownership in the company.

Net Assets

Net assets represent the total assets of a company minus its total liabilities, indicating the actual value of a company’s equity held by shareholders.

Acquisition

The process by which one company takes over another company either by purchasing its assets or its stock.