Everything That a Business Does to Keep Its Customers Happy

question 33

Multiple Choice

Everything that a business does to keep its customers happy is called ________.

• A) customer service
• B) customer appreciation
• C) post-sale service
• D) customer satisfaction

---

Definitions:

Compounded Monthly

Interest calculated on the initial principal and also on the accumulated interest from previous periods on a monthly basis.

RRSP

Registered Retirement Savings Plan, a savings account, registered with the Canadian government, that defers income taxes on retirement savings until withdrawal.

Accumulate

The act of gathering or collecting over a period of time, often resulting in an increase in quantity.

Ordinary Annuity

An annuity where the payments are made at the end of each period for a fixed length of time.