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Mini-Case 17-4: Plumbers Don't Want Recognition

question 93

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Mini-Case 17-4: Plumbers Don't Want Recognition
"If I ever went out to those guys and asked them if they wanted a little more recognition, they would laugh me out of the shop. People work for money." Norm Schultz had been a plumber himself for 18 years before he saved enough money to open a small plumbing contractor business. The men who worked for Norm knew what was expected of them - a fair day's work for a fair day's pay. "You don't need to tell a person that he or she is doing a good job; the person is either doing the work or not working for me!"
Norm's son-in-law was taking a management course at a local college. When Norm asked him what he was learning in class, he told him the management of people. Norm was very emphatic about managing the plumbers who worked for him. "Tell an employee what you expect from the beginning. Watch to see if they perform the job properly. Treat your people fairly and never cheat them." Norm went on to tell his son-in-law that this was the way good managers did things. "Recognition won't put bread on the table."
-________ is the distinctive, unwritten code of conduct that governs the behavior, attitudes, relationships, and style of an organization.

Definitions:

Cost of Goods Sold

Direct costs attributable to the production of the goods sold by a company, including materials and labor.

Credit Balance

The amount of money that a financial institution owes to a customer in a particular account.

Factory Overhead

Costs associated with the production process that cannot be directly attributed to specific units produced, such as maintenance, utilities, and management salaries.

Cost of Goods Sold

The total of all costs used to create a product or service, which has been sold.