How Can a Company Achieve Stellar Customer Service and Satisfaction

question 87

Multiple Choice

How can a company achieve stellar customer service and satisfaction?

• A)Listen to customers and define superior service.
• B)Set standards and measure performance.
• C)Hire the right employees and treat them with respect.
• D)All the above

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Definitions:

Cognitive Processes

The mental activities involved in acquiring, processing, and storing knowledge, including perception, memory, and thinking.

Consumer Behavior

The study of how individuals or groups select, buy, use, and dispose goods, services, ideas, or experiences to satisfy their needs and wants.

Dynamic

Characterized by constant change, activity, or progress.

External Stimuli

Any information or event from the external environment that can elicit a sensory, emotional, or intellectual response.