David Maister's First Rule of Service Is

question 26

Multiple Choice

David Maister's First Rule of Service is:

• A)​It always takes longer than you think to perform the service
• B)You can't please all the customers all the time
• C)​Satisfaction = perception - expectation
• D)​Under-promise and over-deliver

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Definitions:

State Courts

Courts established by the states within the United States that deal with disputes involving state law or the state constitution, varying greatly in structure and jurisdiction across the country.

Federal Cases

Legal cases that fall under the jurisdiction of federal courts, often involving violations of federal laws or constitutional issues.

District Courts

Federal trial courts in the United States where civil and criminal cases are heard, being the first level in the federal judicial system.

Appeals Courts

Courts that review and make decisions on cases that have been previously decided in lower courts, focusing primarily on the application of the law.