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The Dimension of Service Quality Concerned with Using Knowledgeable,competent,courteous Employees

question 34

Multiple Choice

The dimension of service quality concerned with using knowledgeable,competent,courteous employees who convey trust and confidence to customers is referred to as:


Definitions:

Major Time Wasters

Activities or distractions that consume significant amounts of time and reduce productivity.

Priorities

The tasks, activities, or goals deemed most important and that require attention before anything else.

Daunting Project

A task or project that appears intimidating or insurmountably challenging at first glance.

Procrastinating

The act of delaying or postponing tasks or decisions, often leading to stress, anxiety, or subpar performance.

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