David Maister's First Rule of Service Is

question 26

Multiple Choice

David Maister's First Rule of Service is:

• A)​It always takes longer than you think to perform the service
• B)You can't please all the customers all the time
• C)​Satisfaction = perception - expectation
• D)​Under-promise and over-deliver

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Definitions:

Social Setting

A social setting is an environment or context where interactions among individuals or groups occur, influenced by cultural and social norms.

Audience-centered Approach

A method of communication that focuses on understanding and addressing the needs, interests, and expectations of the audience.

Communication Channels

Systems used to deliver messages.

Etiquette

The set of conventional rules and manners that govern social and professional behavior in society or among members of a particular profession.