The Dimension of Service Quality Concerned with Using Knowledgeable,competent,courteous Employees

question 34

Multiple Choice

The dimension of service quality concerned with using knowledgeable,competent,courteous employees who convey trust and confidence to customers is referred to as:

• A)​Reliability
• B)​Responsiveness
• C)​Reasonability
• D)​Assurance

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Definitions:

Tax System

The structured framework within which public authorities collect taxes from individuals and companies to fund public expenditures.

Ability-To-Pay Principle

The idea that taxes should be levied on a person according to how well that person can shoulder the burden

Government Services

Various forms of services provided to the public by the government, which can include education, healthcare, security, and infrastructure.

Similar Incomes

The scenario in which two or more entities earn incomes that are close in magnitude.