You Are a Manager at Sunnydale Appliances

question 34

Multiple Choice

You are a manager at Sunnydale Appliances.A customer who recently purchased a dishwasher contacts you with a problem and requests warranty information.According to the text,this is an example of:

• A)​Customer churn
• B)​Posttransaction customer service
• C)​Customer management
• D)​Pretransaction customer service

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Definitions:

Cyberbullying

Cyberbullying involves the use of digital platforms like social media, text messaging, or email to harass, threaten, or humiliate someone.

Cyberstalking

The use of the internet or other electronic means to stalk or harass an individual, group, or organization.

Adolescents

Refers to young people who are in the transitional stage of physical and psychological development from puberty to adulthood.

Websites

Websites are collections of web pages and related content that are identified by a common domain name and published on at least one web server.