Why Do So Many CRM Programs Fail

question 19

Multiple Choice

Why do so many CRM programs fail?

• A)​They are so expensive that it is hard to recover the investment
• B)​They take the firm away from concentrating on their key suppliers
• C)​Because of incompatible information and communication systems
• D)​Firms concentrate more on the CRM software instead of taking care of customers

Understand the components and general perspectives of motivation.

Analyze the relationship between participation, motivation, and the availability of information.

Evaluate different theories of motivation and their interrelations.

Understand how motivation theories are applied in organizational settings to improve productivity and performance.

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Definitions:

Goals

Targets or outcomes that an individual or group endeavors to achieve, often requiring planning and effort.

Same-Sex Partners

Individuals in a romantic or marital relationship who are of the same sex or gender identity.

Opposite-Sex Partners

Individuals engaged in a romantic or sexual relationship who are of different sex.

Physical

Relating to the body and its physiological functions, often contrasted with mental or spiritual aspects.