Which of the Following Is the Best Example of a Non-Financial

question 60

Multiple Choice

Which of the following is the best example of a non-financial performance measure for the internal business process perspective of a fast food restaurant's balanced scorecard?

• A)Number of repeat customers
• B)Drive-through response times.
• C)Monthly revenue growth.
• D)Employee retention percentage.

---

Definitions:

Sample Variance

A measure of the dispersion or spread in a set of sample data, calculated by averaging the squared deviations from the sample mean.

Sample Median

The value separating the higher half from the lower half of a data sample.

Interval Estimate

A type of estimate that provides a range of values within which a population parameter is expected to lie, often associated with a confidence level.

Efficient

Refers to achieving maximum productivity with minimum wasted effort or expense.