Service Organizations Should Welcome Customers Who Are Too Friendly or Too

question 11

True/False

Service organizations should welcome customers who are too friendly or too helpful,as these customers greatly enhance their fellow patrons' service experience.

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Definitions:

Holder in Due Course

A legal term for someone who has acquired a negotiable instrument in good faith and for value, and thus has certain protections against defenses and claims that could be asserted against the original payee.

Negotiable Instrument

A written document guaranteeing the payment of a specific amount of money, either on-demand or at a set time, with the payee able to transfer it to another holder.

Transferred

Moved or shifted from one place, person, or entity to another.

Claim in Recoupment

A legal claim made by a defendant in a lawsuit to offset or reduce the amount of damages claimed by the plaintiff, based on related transactions.