To Reduce the Likelihood of Customer Rage,service Managers Are Recommended

question 12

Multiple Choice

To reduce the likelihood of customer rage,service managers are recommended to perform all of the listed actions EXCEPT

• A)reduce common targets of customer rage in service encounters.
• B)take extra steps to prevent triggering rage.
• C)actively pursue treatments for preventing or managing customer rage.
• D)Each of the listed actions are recommended for reducing the likelihood of customer rage.
• E)None of the listed actions are recommended for reducing the likelihood of customer rage.

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Definitions:

Accrual Accounting

A financial recording approach that documents incomes and expenditures at the time they happen, irrespective of the actual cash flow.

Accrued Revenues

Income that has been earned but not yet received, recorded as an asset on the balance sheet to reflect sales that have taken place.

Liabilities

Financial obligations or debts that a company owes to others, which must be paid back in the future.

Profit Margin

Profit margin is a measure of profitability, calculated as net income divided by revenue, showing the percentage of each dollar of revenue that becomes profit.