With Respect to Service Personnel,great Social Skills Compensate for Poor

question 29

True/False

With respect to service personnel,great social skills compensate for poor technical skills.

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Definitions:

Norms

Social rules that dictate the expected behavior in a particular group or society.

Credits

A system of value used to facilitate the exchange of goods and services, often used in academic settings to represent achievement.

Trust

The confidence or reliance on the integrity, strength, ability, or character of a person or entity.

Social Exchange

A theory that suggests human relationships are formed based on a subjective cost-benefit analysis and the comparison of alternatives.