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COMPLETION QUESTIONS
Service Setting or Servicescape
Frontstage
Atmospherics
Backstage
E-servicescape
Avoidance
Approach
-The __________ area of a service is always on display to customers.
Q4: Most service organizations must pay careful attention
Q10: The 'best' service framework depends on the
Q12: _ is an indirect observation technique that
Q17: It is easy to predict and anticipate
Q25: _ product that an organization develops today
Q30: Should all service organizations require their service
Q31: _ refers to linking several service offerings
Q44: Recently you conducted a seminar on marketing
Q50: Interactive marketing is where the organization proves
Q55: Stretching capacity involves a temporary adjustment that