Supplementing a Service Performance Involves Increasing Its Divergence

question 13

True/False

Supplementing a service performance involves increasing its divergence.

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Definitions:

Feelings

Subjective experiences of emotions, representing personal reactions to emotions that are influenced by personal experiences and interpretations.

Images

Mental representations or visual pictures in the mind.

Scientific Method

A systematic process for research and investigation that involves the observation, measurement, and experiment, and the formulation, testing, and modification of hypotheses.

Critical Thinking

The goal of critically examining and assessing a matter to develop an opinion.