Which of the Following Tasks Is NOT Typically Required for a Service

question 28

Multiple Choice

Which of the following tasks is NOT typically required for a service organization to effectively customize a service?

• A)Service organizations must invest in technological advancements that help personalize the service for their customers.
• B)Service organizations must develop within their employees advanced and superior skills for personalizing the service for their customers.
• C)Service organizations must educate their employees to discover customer desires.
• D)All of these tasks are often required to effectively customize a service performance.
• E)None of these tasks is often required to effectively customize a service performance.

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Definitions:

Highly Stereotyped

Referring to actions or behaviors that are very predictable and lack variation.

New Shelters

Structures or locations designated as places of safety or refuge, commonly used to refer to housing solutions for the homeless or victims of disasters.

Smiling Behavior

Smiling behavior involves the upward curvature of the mouth, which is universally recognized as an expression of happiness, friendliness, or amusement.

Facial Expressions

Visible changes in the facial muscles that convey emotions, intentions, or reactions.