Which,if Any,of the Following Is NOT a Characteristic of a Service

question 32

Multiple Choice

Which,if any,of the following is NOT a characteristic of a service script?

• A)Service scripts are typically weaker when there is significant customization of the service product.
• B)Service scripts are typically stronger for those services that are produced for masses of people.
• C)Service scripts can be developed to detail the process of both the frontstage and backstage delivery processes.
• D)All of these statements are characteristics of service scripts.
• E)None of these statements are characteristics of service scripts.

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Definitions:

Interest Income

Earnings received from deposit accounts or investments that yield interest, such as savings accounts, bonds, or loans.

Accounts Receivable

An asset account that records amounts a company has a right to receive because it has provided goods or services on credit.

Nontrade Receivables

Amounts owed to a company that are not related to the sale of goods or services, such as tax refunds or loans to employees.

Company Officers

Individuals appointed by the board of directors who manage the daily operations of a company, such as the CEO, CFO, and COO.