Improvements in a Service Organization's Core Technology Cannot Be Used

question 12

True/False

Improvements in a service organization's core technology cannot be used to improve its service quality.

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Definitions:

Bounded Rationality Model

A concept suggesting that individuals make decisions based on the limited information available to them and their own mental processing limitations.

Decision Alternatives

The different options or courses of action available to decision-makers.

Potential Value

The future worth or usefulness that something holds, not currently realized but that could be achieved under certain conditions.

Maximum Possible Gain

The highest achievable outcome or benefit from a specific action or set of actions in a given scenario.