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The Owner of a Service Organization Recently Decided to Take

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Essay

The owner of a service organization recently decided to take steps to empower the organization's employees.As consultant to the owner,you suggested that technology might be used to help empower service employees.The owner asked you to explain how technology can be used to empower employees.What is your response?


Definitions:

Spur-of-the moment

Actions or decisions made impulsively, without premeditation or planning.

Social Media

Platforms where users create, share, and interact with content online, facilitating community and communication.

Two-way Communication

A form of communication where information flows in two directions, allowing for feedback and interaction.

One-way Communication

A form of communication where information flows from the sender to the receiver without any feedback.

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