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To enhance service delivery,the Services Marketing Pyramid Model emphasizes the need to manage all of the following technology links,EXCEPT;
Eye Contact
Direct visual engagement with another person's eyes, considered an important aspect of nonverbal communication and often indicating attentiveness or honesty.
Casual Conversation
An informal exchange of ideas and information between people.
Digital Recorder
An electronic device designed for recording sounds, such as voice and music, in a digital format.
Interviewee
An interviewee is a person who responds to questions during an interview, typically for the purpose of employment, research, or media coverage.
Q1: Obtrusive observation data collection occurs when the
Q1: Each additional customer served beyond an organization's
Q15: During the past year,your service organization became
Q20: _ is an attractive tool for informing
Q23: _ occurs when a customer is upset
Q28: Which of the following tasks is NOT
Q33: When using an observational technique,service researchers must
Q39: A customer may find the same service
Q47: _ is an indirect observational method that
Q51: An operations perspective on pricing is sometimes