COMPLETION QUESTIONS Observational

question 47

Essay

COMPLETION QUESTIONS
Observational
Trace Analysis
Receipt Analysis
Mystery Shopping
Survey
Focus Group
Critical Incident Technique
Moment of Truth Impact Analysis
Service Quality Information System
-____________ is an indirect observational method that is used to study the physical environment after a service has occurred.

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Definitions:

ACA Code

The ethical guidelines set forth by the American Counseling Association, outlining professional conduct and ethical standards for counselors.

Main Purposes

The primary objectives or goals that a project, study, or organization aims to achieve.

Licensure Laws

Regulations that govern the licensing requirements for professionals in certain fields, ensuring they meet specific standards of practice.

Counselors

Professionals trained to provide guidance and support in personal, social, educational, or career matters.