Examlex
The information revolution made it possible for services to be open twenty-four hours a day,seven days a week,and 365 days a year.
Openness
A personality trait that involves the appreciation for art, emotion, adventure, unusual ideas, and variety of experience.
Conscientiousness
A personality trait characterized by organization, dependability, and a strong sense of duty.
Agreeableness
Refers to a personality trait characterized by warmth, kindness, cooperation, and a tendency to avoid conflict.
Extraversion
A personality trait characterized by outgoingness, high energy, and sociability.
Q6: _ is generally perceived to be more
Q7: The _ consists of personal selling,publicity/public relations,sales
Q12: Improvements in a service organization's core technology
Q20: The primary objective of a good guarantee
Q23: Why is it important to manage the
Q38: Group-oriented cultures place less importance on one's
Q41: To chase demand successfully,a service organization must
Q43: A customer's evaluation of the service organization
Q44: Sales promotions are not as good as
Q51: For many services,the customers are considered co-producers