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COMPLETION QUESTIONS
Culture
Outbound Service Export Strategy
Inbound Service Export Strategy
Teleservice Export Strategy
Foreign Direct Investment
Franchising
Joint Venture
Standardization
Adaptation
Language Audit
-______________ means tailoring service offerings to accommodate conditions in each local market.
Socialist capitalism
A mixed economic system that incorporates elements of both socialism and capitalism, often featuring private enterprise alongside significant government regulation and social welfare policies.
State/welfare capitalism
An economic system where the state undertakes commercial (i.e., for-profit) economic activity and where the welfare policies protect and benefit the economic and social well-being of the population.
Conflict theorists
Sociologists who focus on the power differentials and struggles between various social classes, often analyzing the causes and consequences of conflict in society.
Proletariat
A term used in Marxist theory to describe the class of workers who do not own the means of production and must sell their labor to survive.
Q7: What makes a service guarantee extraordinary (exceptional)?
Q16: The services marketing approach that an organization
Q25: According to the servuction framework,Customer B is
Q25: Many service organizations have comprehensive service recovery
Q31: The graph of the function <img src="https://d2lvgg3v3hfg70.cloudfront.net/TB2067/.jpg"
Q35: _is the practice of having service managers
Q36: The use of borrowed funds in an
Q38: The most effective use of customer databases
Q39: Which of the following statements about services
Q39: Which of the following circumstances do NOT