COMPLETION QUESTIONS Service Framework

question 24

Essay

COMPLETION QUESTIONS
Service Framework
Participants,Physical evidence,Process of service assembly
Service Encounter
Servuction
Backstage
Services Theater
Workers,Setting,Customers,Process
Services Marketing Mix
-The term _____________ was created to designate the service production system.

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Definitions:

Informed Consent

A process whereby individuals are provided with all relevant information regarding a procedure or experiment, allowing them to make a voluntary and informed decision about participation.

Experiment

A deliberate manipulation of a variable to see if corresponding changes in behavior result, allowing the determination of cause-and-effect relationships.

Experimenter Effects

Unintentional cues or biases from the experimenter that can influence the outcome of a study or the behavior of participants.

Unintended Changes

Alterations that occur without deliberate planning or goal-setting, often unexpectedly affecting environments or systems.