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COMPLETION QUESTIONS
Service Framework
Participants,Physical evidence,Process of service assembly
Service Encounter
Servuction
Backstage
Services Theater
Workers,Setting,Customers,Process
Services Marketing Mix
-According to the services theater framework,much of the planning and execution of the service experience are actions that are hidden from the audience and,as such,are said to occur in the __________ region of the service performance.
Physicians
Medical professionals who diagnose, treat, and help prevent diseases, injuries, and other physical and mental impairments in humans.
Health Care Proxy
A legal document that allows an individual to appoint someone else to make medical decisions on their behalf if they are unable to make decisions themselves.
Durable Power
In legal and financial contexts, a form of power of attorney that remains effective even if the grantor becomes incapacitated.
Attorney
A professional authorized to practice law, representing and advising clients in legal matters and disputes.
Q5: Service firms are thought to be better
Q10: When designing a service setting,it is not
Q15: Which P/E ratios and earnings yields do
Q16: A local service organization was having difficulty
Q22: Technology is the strongest force shaping the
Q29: Find the given derivative by finding the
Q30: Of the connections between the customer and
Q31: In the service quality cycle,the _ represents
Q45: You and a friend were comparing prices
Q46: <img src="https://d2lvgg3v3hfg70.cloudfront.net/TB3115/.jpg" alt=" A) 40%. B)