COMPLETION QUESTIONS Service Framework

question 1

Essay

COMPLETION QUESTIONS
Service Framework
Participants,Physical evidence,Process of service assembly
Service Encounter
Servuction
Backstage
Services Theater
Workers,Setting,Customers,Process
Services Marketing Mix
-The ______________ framework maintains that the bundle of benefits a customer receives emerges from the customer's interaction with the service contact personnel and the inanimate service environment.

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Definitions:

Job Satisfaction

The level of contentment employees feel about their work, which can affect performance and turnover.

Friendliness

The quality of being kind, pleasant, and supportive towards others.

Organizational Commitment

refers to the emotional or psychological attachment an employee has towards their organization, influencing their willingness to continue working there.

Affective

relates to emotions or feelings, often describing aspects of behavior or experiences that are influenced by mood or emotional states.