Which of the Following Statements About Services Is FALSE

question 39

Multiple Choice

Which of the following statements about services is FALSE?

• A)It is often not possible for customers to examine a service before it is performed.
• B)Customers often help create the service that they are consuming.
• C)The opportunity to generate revenue from a service performance disappears when some of the service provider's production capacity is not used during the service encounter.
• D)There is little chance to correct a faulty service before it reaches the customer.
• E)Customers often tend to feel less risk when purchasing a service compared to a physical good.

---

Definitions:

Annual Dividend

The total dividend payment a shareholder receives from a company in one year, based on the company's dividend distribution policy.

Expected Return

The anticipated return on an investment over a given period, factoring in all possible outcomes weighted by their probabilities.

Growth Rate

The rate at which a company's earnings, sales, or dividends increase over a given period, usually expressed as a percentage.

Annual Dividend

A yearly payment made by a corporation to its shareholders, often derived from its earnings.