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COMPLETION QUESTIONS
Marketing Strategy
Environmental Scanning
Proactive
Defensive
Services Marketing Approach
Service Operations Approach
Market Segmentation
Positioning,Share-of-Mind
Upside Down Organization
Sur/Petition
-Service organizations use the _______________ to create and deliver the core and supplemental products.
Equity
The concept of fairness in economics, typically referring to ownership interest in a company or property, or the idea of justice in distribution of wealth or resources.
Command Economy
An economic system where the government controls the major aspects of production, distribution, and exchange of goods and services.
Central Planning
An economic system where all major production, investment, and distribution decisions are made by a central authority, typically the government.
Free Enterprise
An economic system in which private businesses operate in competition and largely free of state control, with minimal government intervention.
Q11: An example of a customer service in
Q13: Supplementing a service performance involves increasing its
Q16: Which of the following is a possible
Q18: A design and communication tool that represents
Q31: The key for any service organization is
Q39: _ refers to the array of people
Q39: A $100 debenture quoted at 104 is
Q46: The promotional element of the services marketing
Q48: What can service organizations do to balance
Q64: If the average market price of Silver