Information Collected from Service Measurement Can Be Used by Service

question 53

Multiple Choice

Information collected from service measurement can be used by service managers to accomplish all of the following tasks EXCEPT

• A)implementing marketing activities (e.g. ,segmenting and positioning).
• B)managing the service personnel.
• C)managing the service delivery process.
• D)improving aspects of the service setting.
• E)Information collected from service measurement can be used by service managers to do all of these tasks.

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Definitions:

Lucas Vasquez de Allyón

A Spanish explorer who, in the early 16th century, attempted to establish a colony in what is now the southeastern United States, notable for his efforts to create a settlement in present-day South Carolina.

Legal System

The comprehensive system of rules and principles, enforced by institutions, which governs a society.

Free Black Man

A Black individual who was not enslaved, living in a period where slavery was legally sanctioned but enjoying a limited form of freedom and rights.

Anthony Johnson

An early African American property owner known for his transition from indentured servitude to land ownership in 17th-century Virginia.