175 29Which of the Following Is Not a Benefit That a a Service

question 30

Multiple Choice

175 29.Which of the following is not a benefit that a service can realize by studying its successes and failures?

• A)The service can use the information to reward excellent performance.
• B)The service can prioritize its improvement options.
• C)The service can take steps to preempt customer-switching behavior.
• D)All of these are benefits to the service organization that studies its successes and failures.
• E)None of these are benefits to the service organization that studies its successes and failures