One Benefit of Proactive Customer Service Is That It Can

question 17

True/False

One benefit of proactive customer service is that it can be used as an input for making service design improvements.

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Definitions:

Existential Therapies

A group of psychotherapies that focus on individual freedom, choice, and responsibility, encouraging self-exploration and finding meaning.

Failure Identity

The self-perception that one has the identity of a failure, often resulting from repeated setbacks or criticism.

Feelings of Worthlessness

Deeply negative self-evaluations that can be a symptom of depression, characterized by a profound sense of inadequacy and insignificance.

Glasser

Refers to William Glasser, an American psychiatrist who developed the theory of Choice Therapy, emphasizing personal responsibility and the importance of satisfying basic needs.