All Five Steps of the Service Recovery Effort Should Be

question 5

Multiple Choice

All five steps of the service recovery effort should be attempted whenever customer disappointment results in a feeling of

• A)victimization.
• B)annoyance.
• C)Both victimization and annoyance.
• D)Neither victimization nor annoyance.
• E)There is not enough information to answer the question.

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Definitions:

Educational Materials

Educational materials are resources such as textbooks, videos, software, and other tools that support learning and teaching in an academic or training context.

Computer Software Programs

Computer software programs are sequences of instructions for computers to perform specific tasks, ranging from operating systems to application software.

Three-Point Basketball Shots

A field goal in basketball made from beyond the three-point line, a designated arc surrounding the basket.

Shaping

A method of behavior training in which successive approximations toward a target behavior are reinforced.