Which,if Any,is NOT a Benefit Associated with Effective Service Recovery

question 46

Multiple Choice

Which,if any,is NOT a benefit associated with effective service recovery efforts?

• A)Customer dissatisfaction can be turned into customer satisfaction.
• B)Service recovery efforts can lead to improvements in the overall quality of service delivery.
• C)Service recovery efforts can reduce the incidence of bungled moments of truth.
• D)All of these are benefits associated with service recovery efforts.
• E)None of these are benefits associated with service recovery efforts.

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Definitions:

Morality

Principles concerning the distinction between right and wrong or good and bad behavior.

Virtuous Behavior

Actions that conform to moral and ethical principles; these behaviors are often associated with goodness and integrity.

Morality

Guidelines that differentiate between what is considered ethically correct and incorrect or between positive and negative conduct.

Political Orientation

Refers to an individual's or group's predisposition towards specific political ideologies, beliefs, or parties.