Which Is NOT a Major Service Quality Gap That Contributes

question 52

Multiple Choice

Which is NOT a major service quality gap that contributes to customer dissatisfaction with the service?

• A)The difference between what the customer expects and what management perceives that the customer expects
• B)The translation of management perceptions of customer expectations into the design of the service
• C)The difference between what the service organization is designed to deliver and the actual service delivered to the customer
• D)The difference between the service delivered and the service customer's expectation given its portrayal in various forms of marketing communication.
• E)All of these are major contributors to customer dissatisfaction with a service.

---

Definitions:

School Personnel

Individuals working within a school setting, including teachers, administrators, counselors, and support staff.

Online Grade Book

A digital platform used by educators to record and track student grades, assignments, and progress over the course of an academic period.

Evaluative Terms

words or phrases used to make judgments or assess the value, quality, or performance of something.

Performance Levels

Refer to standardized categorizations used to assess the effectiveness or proficiency of an individual's or group's output in various contexts, such as work, education, or sports.