Which,if Any,is NOT a Benefit Associated with Effective Service Recovery

question 46

Multiple Choice

Which,if any,is NOT a benefit associated with effective service recovery efforts?

• A)Customer dissatisfaction can be turned into customer satisfaction.
• B)Service recovery efforts can lead to improvements in the overall quality of service delivery.
• C)Service recovery efforts can reduce the incidence of bungled moments of truth.
• D)All of these are benefits associated with service recovery efforts.
• E)None of these are benefits associated with service recovery efforts.

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Definitions:

Fly

A small, winged insect belonging to the order Diptera, known for its ability to fly quickly and its role in various ecosystems as both pollinator and decomposer.

Thyroid Hormone

Iodine-containing hormones that collectively increase metabolic rate and play a role in development.

Thyroid-Stimulating Hormone

Anterior pituitary hormone; stimulates secretion of thyroid hormone by the thyroid.

Parathyroid Hormone

A hormone produced by the parathyroid glands that regulates calcium levels in the blood and bones.