COMPLETION QUESTIONS Customer Loyalty

question 44

Essay

COMPLETION QUESTIONS
Customer Loyalty
Customer Delight
Perceived Service Quality
Service Delivery Link
Customer Satisfaction Link
Customer-Provider Link
Search
Experience
Credence
SERVQUAL
Zone of Tolerance
Service Guarantee
-__________ characteristics are attributes that can be evaluated only during or after consumption.

---

Definitions:

Z

Often refers to a Z-score in statistics, representing the number of standard deviations a data point is from the mean.

Continuous Random Variables

Variables that can take on numerous values within a defined range.

Examples

Examples are specific instances or items that are representative of a general case or category, often used to illustrate a point or explain a concept.

Normally Distributed

A distribution that is symmetric about the mean, showing that data near the mean are more frequent in occurrence than data far from the mean.