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In the quest for customer loyalty,service organizations should not consider the costs to serve a loyal customer.
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Corpus Juris Secundum
An encyclopedic collection of United States law, providing a comprehensive and authoritative source for legal research.
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The specific terms and expressions used in a particular language or context, often analyzed for legal interpretation or literary significance.
Corpus Juris Secundum
A comprehensive encyclopedia of the laws of the United States, which organizes legal principles from all jurisdictions into a complete and detailed set.
Q7: Describe the Marketing Service Triangle,its components,and the
Q9: Service organizations need not focus attention on
Q23: According to IAS 38/AASB 138 intangible assets
Q26: Describe the service quality gaps that can
Q37: How many of these are true statements
Q37: Optimum capacity refers to the number of
Q38: _ is a chronologically ordered representation of
Q41: A service is _ when it lacks
Q43: Why is it necessary to study both
Q52: A significant function of customer service is