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COMPLETION QUESTIONS
Deed,Performance,or Effort
Simultaneity
Intangible
Variability
Co-producer
Perishability
Rental/Access
Services
Supplementary
Business to business service organizations
Consumer service organizations
Services Marketing Triangle
Interactive marketing
-_______________ is where the organization proves its commitment to serving customers.
Flexible Structure
An organizational framework that can quickly adapt to changes in the environment, allowing for innovation, scalability, and responsiveness.
Management Team
A group of individuals who work together to manage an organization, make strategic decisions, and ensure the company achieves its goals.
Management Synergy
When combined management efforts result in a performance greater than the sum of their individual effects, leading to increased efficiency and productivity.
Complementary Skills
Different abilities or expertise that, when combined, enhance teamwork and productivity, allowing team members to support one another effectively.
Q2: A customer's _ is the sum of
Q12: Your manager is thinking about designing a
Q16: _ refers to all customer-provider interactions,other than
Q18: An asset bought for $147 000 with
Q21: When planning for the demand of his
Q21: Managers find it relatively easy to maintain
Q24: The term _ was created to designate
Q25: An arrangement whereby the terms and conditions
Q46: Customer delight occurs when customer expectations are
Q65: The statement of profit or loss shows