Stephen,a Senior Salesperson of a Software Firm,is Calling on an Acquaintance,the

question 63

Multiple Choice

Stephen,a senior salesperson of a software firm,is calling on an acquaintance,the CEO of a manufacturing firm.During the sales call,Stephen should most likely avoid:

• A) mentioning his family life.
• B) summarizing the CEOs comments.
• C) making eye contact with the CEO.
• D) invalidating the CEO's opinions.
• E) exhibiting knowledge of his product.

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Definitions:

Osmosis

The process of fluid passing through a semi-permeable membrane from a less concentrated solution to a more concentrated one, to equalize the concentrations on both sides of the membrane.

Clotting Factors

Proteins in the blood plasma which work together to stop bleeding by forming clots.

Hemophilia

A genetic disorder that impairs the body's ability to make blood clots, leading to excessive bleeding.

Osmosis

The movement of water molecules through a semipermeable membrane from a region of lower solute concentration to higher concentration.