Charles Landon Sells Software to Large Manufacturing Firms

question 18

Multiple Choice

Charles Landon sells software to large manufacturing firms.He strives to convert prospects into customers.After customers have purchased from Charles,what is the LEAST likely action he should take if he wants to ensure future sales?

• A) Keeping service promises
• B) Increasing account penetration
• C) Contacting the account regularly
• D) Asking about the prices offered by competitors
• E) Providing the customer with problem-solving ideas

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Definitions:

Social Inequality

Exists when certain attributes affect a person’s access to socially valued resources.

Individual Attributes

The characteristics or qualities that define a person, such as physical features, personality traits, and abilities.

Economic Classes

Categories of people within a society who share similar socio-economic statuses, often determined by income, wealth, occupation, and education.

Ownership of Property

The legal right or interest that an individual or entity has in an asset, including tangible and intangible assets.