You Are Calling the Purchase Manager of a Hotel to Sell

question 33

Multiple Choice

You are calling the purchase manager of a hotel to sell a hydro seeder for their garden.The buyer tells you,"I know that your spray arms get rusted easily." You know that the spray arms are made up of stainless steel and will not get rusted easily.Which technique is best suited in handling this objection?

• A) Dodging
• B) Boomerang
• C) Questioning
• D) Direct denial
• E) Indirect Denial

Distinguish between various psychological biases and errors that exacerbate intergroup conflicts.

Comprehend the impact of group dynamics on individual behavior in conflict situations.

Identify factors that can either reduce or intensify intergroup conflicts.

Understand the role of contact and its conditions in resolving intergroup conflicts.

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Definitions:

Contact Comfort

The physical and emotional comfort that an individual receives from touching or being in close contact with others.

Rhesus Monkeys

Primates of the species Macaca mulatta, notable for their Rh factor blood type compatibility with humans, impacting transfusion medicine and immunology.

Margaret And Harry Harlow

Psychologists known for their research on maternal separation, dependency needs, and social isolation experiments on rhesus monkeys.

Socialization

The process by which children learn the behaviors, attitudes, and expectations required of them by their society or culture.